Introduction
We are seeking a well-motivated person with
a
passion for social justice to provide
Information
and Advice to older people, their relatives
and
carers. Based in Skipton this is a
part time post
which would suit someone with some
experience
of welfare rights work or has an
existing
knowledge of the benefits system.
Objectives/Responsibilities
1.
To undertake welfare benefits checks on a Face
to Face and telephone basis and progress onto completion of forms for
submission for relevant claims. A home visiting service is provided subject to
needs.
2.
Provide a high-quality Advice Case Work service
for older people. maintaining up-to-date files and records of interviews and
service provided in accordance with our quality standards.
3.
Work as part of the regional team to share good practice
and work towards improvement of the service and provide relief cover for
colleagues on occasion.
4.
Work closely with other key local agencies
and partners to ensure older people access all round support tailored
to their needs.
Requirements
1.
Keep up to date on relevant changes in law,
policies and procedures as they apply and affect older people and their carers.
2.
To promote and publicise the service with key
public sector, health and community staff and agencies, and local communities.
3. To monitor the impact and outcomes of
information and advice given
4.
To provide and maintain statistical information
and case records.
5.
To meet delivery targets and completion of
documents and reports as required to comply with contractual conditions.
Your Company
Age UK North Yorkshire and Darlington provides a range of
quality support services for people aged 50 , developed according to our users
needs so that they can feel able to enjoy later life.
Our services include providing a Wellbeing and Prevention
service contracted by North Yorkshire County Council which includes recruiting
local volunteers to become Good Friends of vulnerable local people, information
and advice services, veterans support, befriending and a wide range of groups, classes
and activities which bring people together to learn new skills, meet new people
and have fun.
We cover South Craven, Hambleton, Richmondshire, Harrogate
district and Darlington areas.